Senator Scott Dibble Statement on the Office of the Legislative Auditor Findings on Metro Mobility 

[SAINT PAUL, MN] — Findings released Tuesday by the Office of the Legislative Auditor have found that Metro Mobility, overseen by the Metropolitan Council, established lower standards for services in the state-mandated service area and failed to address rider complaints appropriately and properly. 

Following the release of the report, Senate Transportation Committee Chair Senator Scott Dibble (DFL-Minneapolis) issued the following statement:

“Today’s findings reveal that Metro Mobility is ineffectively managed, causing trips to be denied, pick-ups and drop offs to be delayed, and an overall low level of service quality for the people who rely on this service. I have heard complaints from countless constituents about these issues, and today’s report only confirms what I and many other legislators already knew to be true. 

“Furthermore, today’s report revealed the Metropolitan Council has improperly paid thousands of dollars in bonuses to the Metro Mobility contracted providers, in direct violation of their own contractual obligations to only receive them when they meet the highest standards of service – while none have ever been required to pay the stipulated penalties for service failures. These issues are only compounded by the failures to address these complaints properly, as also laid out in the report.

“While the response from the Metropolitan Council to this report is encouraging, including the news that there have been zero ride request denials yet in 2024, it is not enough to address the persistent issues with programs that fall under the oversight of the Metropolitan Council. Further changes must be made.”

Senator Scott Dibble
Scott Dibble represents District 61, which includes portions of the city of Minneapolis in Hennepin County.

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